Human-computer interaction

Human-Computer Interaction

Human-computer interaction (HCI) is the way people interact with computers, websites, and apps. It focuses on making technology easy to use by designing clear layouts, intuitive controls, and smooth experiences. Good HCI ensures that users can complete tasks without frustration or confusion.

Why it’s important for your business

If your website or app is hard to use, people will leave and go somewhere else. Understanding HCI helps businesses create products that feel natural and effortless for users. A well-designed interaction keeps customers engaged, reduces errors, and improves satisfaction.

Examples

1. E-commerce: An online store makes checkout easier by allowing users to save payment details, reducing extra steps and improving the shopping experience.
2. Finance: A banking app simplifies transfers by adding clear labels and easy-to-find buttons, so users don’t make mistakes when sending money.
3. Health: A hospital’s appointment booking system improves by making key options—like selecting a doctor and choosing a time—more obvious, reducing patient frustration.

Good human-computer interaction makes technology feel simple and natural, helping businesses keep customers happy and engaged.

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